Frequently asked questions
How quickly is Cash Back credited to my account?When do I get my Cash Back Payment?
How can I receive my Cash Back?
Are all the stores on Rakuten Canada Actually Canadian?
Is my Rakuten Canada account the same as my Rakuten.com account?
Do the merchants on Rakuten Canada charge duty when shipping to Canada?
More information about shipping from the USA to Canada
My Cash Back and/or order information appears differently in My Rakuten Account than it did at checkout.
What is Rakuten Button and why is it so awesome?
How is my Cash Back calculated when purchases are made in different currencies?
Where’s My Cash Back?
How does Rakuten Gift Card Shop Work?
Is Rakuten.ca available in multiple languages?
Is the Rakuten App available in multiple languages?
Rakuten Canada In-Store Cash Back FAQ
How quickly is Cash Back credited to my account?
Most Cash Back rewards are credited within 48 hours. Some stores, however, cannot confirm your purchase until the return period has elapsed and may take up to thirty days to confirm your Cash Back.Still wondering about a purchase made more than 30 days ago that isn't showing in your account summary? Contact Member Services.
When do I get my Cash Back payment?
Every 3 months, we send you a Cash Back payment for purchases posted during the previous quarter based on the schedule below. But if you've earned less than $5.01 Cash Back, we'll carry over your money to the next cheque. Bonus Rewards do not count toward the $5.01 minimum. The term "Bonus Rewards" includes monies earned as a Sign-up Reward or Refer-A-Friend Bonus.Rakuten offers several ways to receive payment and is constantly working on ways to pay you faster. Visit My Account to view your Cash Back settings or go to Cash Back Method to change your settings. Note that you must sign-in to change your Cash Back Method.
| Purchases Posted Between | Big Fat Cheque Sent |
|---|---|
| Jan 1 - Mar 31 | May 15 |
| Apr 1 - June 30 | Aug 15 |
| July 1 - Sept 30 | Nov 15 |
| Oct 1 - Dec 31 | Feb 15 |
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How can I receive my Cash Back?
Rakuten offers several ways to receive payment and is constantly working on ways to pay you faster. Visit My Account to view your Cash Back settings or go to Cash Back Method to change your settings. Note that you must sign-in to change your Cash Back Method. Currently Rakuten offers 2 ways to receive payment.1) Big Fat Cheque: We send a cheque directly to you - mailing fees are on us. You can change your personal Settings (including your address) on the Settings page. Be sure your settings are updated before we send out a payment.
2) PayPal: We deposit your payment in your PayPal account - sender's fees are on us. Just enter your full name and mailing address into your Address, Email & Password page for verification purposes. Your PayPal account must also be verified. Click here for more information on verifying your PayPal account.
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Are all the stores on Rakuten Canada actually Canadian?
No. Some of our merchant partners are Canadian, some are American, and some others are based elsewhere around the globe. Our mission is to provide Canadians with the very best selection of high quality, online stores who ship to Canada. So, regardless of where a merchant's headquarters are located, if they ship to Canada and we think you'll love them, we've included them in our network.To make shopping online easier, we've included information on each store page on Rakuten that tells you what currency the store uses, where they ship to, and whether they charge duty at the border or not.
A note re. shipping to the USA:
We know you love to shop, and sometimes you'll do just about anything to get something that isn't available in Canada.
To keep all those cross-border shoppers happy, and ensure you get the best Cash Back deals we've got, we included some of the very best online retailers who ship ONLY to the USA on Rakuten Canada. For clarity, we've labelled those merchants as shipping only to the US on each of the store landing pages.
For more information about the different ways to ship products to the USA , Click here.
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Is my Rakuten Canada account the same as my Rakuten.com account?
No. If you already have an Rakuten.com account, you can use the same email and password on Rakuten.ca, but they are in fact, two separate accounts on two separate sites. You can certainly have an account on each site if you like. Your Rakuten.com account activities will pay you Cash Back in US dollars, and Rakuten.ca will pay you Cash Back in Canadian dollars. The Cash Back amounts cannot be combined.Return to top
Do the merchants on Rakuten Canada charge duty when shipping to Canada?
When shipping to Canada, the duty charged varies by each merchant on Rakuten. It is dependent upon their own policies, usually found in the shipping section of each merchant's site. However, Rakuten Canada makes this process easier for you by listing how duty is charged for each separate merchant on our store pages at Rakuten Canada. There are three different methods of charging duty by the merchants featured on Rakuten Canada.. The first is a merchant that does not charge duty. This category would include all Canadian merchants, shipping from within Canada.
. The second method is when a merchant includes all the duty and taxes in their online total for you right at checkout. In this case merchants hire a broker to negotiate the duty charges in advance so there are no surprises for you when you receive your package.
. The third method is when duty is charged at the time of border processing. This means that merchants do not take responsibility for including duty in your total, leaving customs to calculate duty, charged to you at the time of package delivery.
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More information about shipping from the USA to Canada
We're Canadian too, so we know that sometimes you just can't ignore the amazing prices and selection that are offered south of the border. We wanted to make international shopping a little bit easier for you by putting together a guideline on how to go about shopping on American retail sites that don't yet ship to Canada. Take a look at the links provided and learn all you need to know about US shopping. From shipping and duty to purchasing an American PO box, we've covered all the basics for those shopaholics who can't live without those great American brands!Do you live close to a border crossing? Well you're in luck! Check out Kinek to see if they have a shipping drop box for you to send your package to. It will save you the high price of Canadian shipping and make the process a lot easier!
https://www.kinek.com/find-border-kinekpoint
Are you a shopaholic who loves American brands? If so, you may want to look into purchasing an American PO Box! This way you rest assured that the items are being sent directly to your personal mailbox in the US. Check out the link for everything you need to know about getting your own American address!
https://www.usps.com/manage/po-boxes.htm
Another great option is MyUS.com if you don't live near the US border. It's simple, with MyUS you get your own American address to be typed into the shipping information portion on US shopping sites. From there, MyUS will send the package directly to you, anywhere in the world. Be sure to click the link for more information on this amazing service! https://www.myus.com/
The process of shipping to Canada from the US can be confusing. Make sure to review this link to learn everything about product declaration, customs and package inspections.
https://www.cbsa-asfc.gc.ca/import/personal-personnel/postal-postale-eng.html
The number one question we're asked when shipping to the US: "What about duty charges?" Be sure to educate yourself through this link on all duty, taxes and handling costs that may be added to your items value when it crosses through customs.
http://www.cbsa.gc.ca/import/postal-postale/dtytx-drttx-eng.html
Click here to read more about Rakuten Canada merchants and how they charge duty.
If you tend to spend a lot on shopping at American websites, be sure to check the new limitations on the amount you can bring across the border. It's worth a click to avoid any confusion or rejection at the border!
https://www.cbsa-asfc.gc.ca/import/personal-personnel/postal-postale-eng.html
Having some trouble accessing the links? Confused about anything involving the process of shipping to Canada? Give the Canadian Border Service Agency a call! They will be happy to answer any questions and concerns you may have!
http://www.cbsa.gc.ca/contact/bis-sif-eng.html
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My Cash Back and/or order information appears differently in My Rakuten Account than it did at checkout.
If you shop on a US store through Rakuten.ca, exchange rate fluctuations come into effect between the USD and CAD. As a result of this you may receive less (or more!) Cash Back than you had expected in your Rakuten Account. If this happens to you, please let member services know and we’ll make it right. While we can't control fluctuating exchange rates, we do have good news. We are working on a solution that will match the amounts more accurately and automagically. Stay tuned! We hope to have it ready for you soon.Return to top
What is Rakuten Button and why is it so awesome?
Rakuten Button is a browser extension that does all the work for you!- You’ll never miss Cash Back again: Rakuten Button automatically alerts you when Cash Back is available at participating merchants.
- It saves you time: You can now earn Cash Back at your favourite stores without visiting Rakuten.ca first.
- You don’t miss deals: It pulls the latest coupons and sales for stores you’re shopping.
- Search features are integrated with Google, Yahoo, and Bing: Looking for a new pair of shoes? Search for “shoes” in your preferred browser. Rakuten Button will allow you to see the list of Rakuten search results, complete with Cash Back amounts right there.
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How is my Cash Back calculated when purchases are made in different currencies?
At Rakuten Canada, we understand part of online shopping includes stores across borders, and in different currencies. We also understand that conversion rates can be tricky when it comes to getting your hard earned Cash Back.As of July 9th, 2015 we’ve implemented better currency handling for all orders placed through Rakuten.ca. Here are some important things to note;
- All Cash Back amounts are listed and paid to you in $CAD.
- For stores where you are paying with Canadian currency, your order and Cash Back will be displayed and paid in $CAD
- For stores where you are paying with US currency, we use the currency conversion rate from your date of purchase to calculate your Cash Back in $CAD. Click here to find out more about daily exchange rates.
Where’s My Cash Back?
We want to pay all the Cash Back you are entitled to, but once in a while we encounter a problem. If you think there was a problem tracking your Cash Back, our Where’s My Cash Back page allows you to contact our member services for prompt action. It is important to note that this form uses the currency in which the order was placed, and will automatically display the store’s currency next to the * Purchase Subtotal section.Return to top
How does Rakuten Gift Card Shop Work?
We’ve curated over 40 retailers including Esso, The Ultimate Dining Card, Metro, Indigo, Hudson’s Bay and more to offer you the best selection of Gift Cards and Cash Back on every purchase. Shop with confidence, earn Cash Back, and check back often as new inventory is added regularly. For more FAQs about Rakuten Gift Card Shop, please click here.Return to top
Is Rakuten.ca available in multiple languages?
Yes, Rakuten.ca is currently available in English and French. To access the French version of Rakuten.ca, use the menu button to the right of the search bar on any Rakuten.ca page. To receive email communications in French visit the Email Subscriptions page under My Account and select your language preference as French.Return to top
Is the Rakuten App available in multiple languages?
The Rakuten App is currently available in English and French. To access the French version of the Rakuten App, you will need to change the language settings on your device to French.| Device | Steps |
|---|---|
| Apple |
From iPhone, iPod touch, and iPad:
1. On your device home screen, touch Settings 2. Select General 3. Select Language & Region 4. Select iPhone Language 5. Choose the language you would like to use, so that the check mark appears in the corresponding field 6. Touch Done |
| Android |
From an Android smartphone or tablet device:
1. Locate and touch the Settings icon 2. Select the Language & Input option 3. Locate and choose the language you would like to use |
Rakuten Canada In-Store Cash Back FAQ
General Information
What is Rakuten In-Store Cash Back?
In-Store Cash Back is the newest way for Rakuten members to earn Cash Back. Now you can start earning Cash Back when you shop at participating local retail stores.Return to top
How do I earn In-Store Cash Back?
Rakuten In-Store Cash Back is available to all current members. Add one or more valid credit cards to your Rakuten profile and link available In-Store Cash Back offers to any or all of your cards. When you shop in local stores and pay with your eligible linked card, you will automatically earn Cash Back on qualifying purchases. Cash Back will be added to your Rakuten account up to 7 days after purchase.Return to top
Can I earn In-Store Cash Back for online purchases?
No. Rakuten In-Store Cash Back offers are only valid for purchases made in physical stores. You can still enjoy Cash Back for online purchases when you start your shopping at Rakuten.Return to top
Can I earn In-Store Cash Back while shopping outside of Canada?
In-Store Cash Back is currently available only to Canadian cardholders who make purchases in-store at participating merchant locations within Canada.Return to top
Does Rakuten In-Store Cash Back cost extra?
Absolutely not. Rakuten In-Store Cash Back is a new program offered to all Rakuten members for no extra cost.Return to top
Can I use a debit card for In-Store Cash Back?
Debit cards may not be used for Rakuten In-Store Cash Back. This is a credit-only program.Return to top
What type of credit cards can I use?
Rakuten In-Store Cash Back works with most Visa credit cards. Other cards, such as MasterCard, Diners Club and Discover, cannot currently be used.Return to top
Is In-Store Cash Back available for international visitors shopping in Canada with payment cards issued by non-Canadian banks?
In-Store Cash Back currently supports only credit cards issued by Canadian banks to Canadian-based cardholders.Return to top
How many cards can I use?
Feel free to use as many credit cards as you like. There is no limit to the number of cards that can be added to your Rakuten profile to earn In-Store Cash Back.Return to top
How do I know my credit card information is secure?
Rakuten takes your privacy and security very seriously. Your credit card data is safely stored in a secure, encrypted environment. For more information on how Rakuten handles your private information, please see ourReturn to top
Linking Offers
How do I link an offer to my credit card?
Once you've added a valid credit card to your profile, go to Current Offers to view all available In-Store Cash Back offers. Find an offer, click 'Link Offer' and add to the card of your choice. Now you're ready to start earning In-Store Cash Back.Return to top
If I link an offer to my card, do I get In-Store Cash Back for every purchase I make?
No. Each time you link an offer, it is redeemable for a single in-store purchase only.Return to top
How many times can I link an offer?
The number of times an Rakuten In-Store Cash Back offer can be linked and redeemed is specific to each offer. See the "limit per person" in the offer’s terms and conditions. If an offer has a limit per person of 3, then you can link the offer up to 3 times and redeem it to earn Cash Back on 3 separate qualifying purchases. Cash Back will not be earned on subsequent in-store purchases.Return to top
Can I link an offer to multiple cards?
Yes. An offer can be linked to multiple cards up to the limit per person. However, an offer can be linked only once per card until it is redeemed. Once an offer has been redeemed, if there are remaining links available for the offer, it may be re-linked to a card. For example, if an offer has a limit of 3 links per person, and you have 2 cards registered with Rakuten, then you can link the offer to each of your registered cards for a total of 2 active offer links. Once you make a qualifying purchase and redeem the offer on one of the cards, you may relink the offer to that card, for a total of 3 links of the offer.Return to top
How can I see which offers I have linked to my cards?
You can easily see your current linked offers in Linked Offers.Return to top
If I make a purchase before I link an offer, will I still get Cash Back?
Unfortunately, no. You must link In-Store Cash Back offers to your credit card before you make a purchase to receive Cash Back.Return to top
Redeeming Offers
How do I redeem an In-Store Cash Back offer?
Redeeming an In-Store Cash Back offer is simple. Once you've linked an offer to your credit card, simply use that card to make an in-store purchase that meets the terms and conditions of the offer. Remember, debit cards and debit transactions are not eligible for this program.Return to top
Do I need to present anything at the time of purchase?
No. That’s the best part! With Rakuten In-Store Cash Back, there are no coupons to clip, no vouchers to print, and nothing extra to present to the store at the time of purchase. Remember to use a credit card you’ve linked to the offer!Return to top
Do all purchases qualify for In-Store Cash Back?
Most in-store purchases at participating merchants are eligible for In-Store Cash Back. However, some stores may exclude certain products or categories from eligibility. For example, some merchants may not reward In-Store Cash Back for gift card purchases or for transactions within certain departments of the store, such as pharmacy or automotive, etc. Be sure to review the In-Store Cash Back Offer details for each of the offers you link to your payment card for any exclusions that apply.Return to top
When do offers expire?
Expiration dates are specific to each offer. Please see offer details for specific expiration dates.Return to top
What happens if an offer expires and I haven’t redeemed it?
When an offer that is linked to one of your cards expires, it will be automatically unlinked and will no longer appear in your Linked Offers.Return to top
Is there a minimum I have to spend to earn In-Store Cash Back?
If an offer has a minimum spend requirement, it will be clearly stated in the offer details. For example, "Get 8% Cash Back on $100+ in-store purchase." The minimum spend requirement applies to a single in-store purchase and cannot be spread out over multiple transactions. If a minimum spend requirement is not stated in the offer, then you will receive In-Store Cash Back on any purchase amount.Return to top
How will I know if I’ve successfully redeemed an offer?
Rakuten will send you an email when we are notified of your in-store purchase. Cash Back earned from In-Store Cash Back offers will be added to your Cash Back Activity along with all the other Cash Back you've earned.Return to top
When will Cash Back be added to my account?
It can take up to 7 business days for In-Store Cash Back to be added to your account. If you do not see your Cash Back within 7 business days of your in-store purchase, please contactReturn to top
