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The Top Most Frequently Asked Questions
Member Services Questions
Where's my Cash Back? Where's is my Big Fat Payment? I'm new - how does this work? I need Help Logging In.My Account Questions
How do I unsubscribe from emails? How do I change email address? How do I change my street address?What Most Shoppers Want to Know.
How quickly is Cash Back credited to my account? When do I get my Cash Back Payment? How can I receive my Cash Back? Are all the stores on Rakuten Canada Actually Canadian? Do the merchants on Rakuten Canada charge duty when shipping to Canada? What is Rakuten Button and why is it so awesome?Watch the video about how it works!
