Help Center

Exclusions

Can I use special offers and coupons and still earn Rakuten Canada Cash Back rewards?

In cooperation with our stores, we provide you with specials and coupons that you can combine with Cash Back for maximum savings. We provide you with an extensive list of store specials and coupons. Please refer to the Deals page or the store search for these offers. If you choose to use coupons and specials that are not listed on Rakuten Canada, we cannot guarantee that you will be eligible to receive an Rakuten Cash Back rewards on your purchases.
Furthermore, please be advised that coupons and special offers listed on Rakuten Canada are subject to change. Restrictions may apply. Rakuten Canada tries to present the most accurate offers but cannot make guarantees due to the time-sensitive nature of these promotions.

What purchases are eligible for double Cash Back credit during the Rakuten Daily Double?

Every day Rakuten Canada picks at least one store and doubles the Cash Back on purchases for a twenty-four hour period only. To be eligible for double Cash Back, your purchase must be made during a shopping session that originates from an Rakuten Canada link between 12:00 AM and 11:59 PM PST on the day it has been selected by Rakuten Canada, and make a purchase. Visit our Daily Double page to see which store has been selected today.

Do all purchases qualify for Cash Back rewards?

Virtually every item you purchase through Rakuten qualifies for Cash Back. We cannot, however, give Cash Back for taxes, shipping, or any portion of a purchase that is paid for with gift certificates or a store credit. Any purchase of products and services in which the transaction is substantially completed by telephone does not qualify for Cash Back. In addition, a few specific stores place minor restrictions on Cash Back eligibility. We do our best to maintain an up-to-date list of store-related exceptions on our website. Note that store exceptions change regularly and Rakuten Canada reserves the right to cancel or delay Cash Back payments when affiliated stores alter their policies or refuse to pay Rakuten Canada a commission.

What does "Coupons Only" and "No Discount" mean?

When a store is dubbed "Coupons Only" or "No Discount", you will not receive Cash Back on your purchases from that store. You can use the coupon codes posted on Rakuten Canada to get great deals at Coupons Only stores by clicking through the links on Rakuten Canada and using the coupon codes at check out.

Do gift certificates qualify for Cash Back rewards?

Rakuten Canada cannot give Cash Back for the portion of a purchase that is made with gift cards or certificates. We can, however, give Cash Back on select gift cards purchased at stores via Rakuten Canada.

Is there any software or settings that can keep me from earning Cash Back?

Click here for software & setting-issues.

My Cash Back and/or order information appears differently in My Rakuten Account than it did at checkout.

If you shop on a US store through rakuten.ca, exchange rate fluctuations come into effect between the USD and CAD. As a result of this you may receive less (or more!) Cash Back than you had expected in your Rakuten Account. If this happens to you, please let member service know and we’ll make it right. While we can't control fluctuating exchange rates, we do have good news. We are working on a solution that will match the amounts more accurately and automagically. Stay tuned! We hope to have it ready for you soon.